I am an alumni student but I can't log in the library's portal and access the e-resources
Answer
Alumni don't have access to the account on the library portal.
Alumni are eligible to use the library e-resources one year after graduation. Most of the resources will be available to you but registration with the current NU domain (@nu.edu.kz) is required.
If you are eligible but still can not login to use the electronic resources, please try the following:
- Make sure you use the first part of your email address as your username and the password you used to log into Moodle or the computers (
@nu.edu.kz). - Reset the password if needed via the link below.
- Use another browser or clear your cookies and history from the browser you are using to ensure it is not a technical error.
If nothing works, your account might have expired. Please
- take a screenshot of the error message
- check with the IT Helpdesk at https://helpdesk.nu.edu.kz